2026 · In progress
C&N · Customer service agent
AI agent for serving C&N Tecidos customers on WhatsApp, with conversation, product lookup and operational routing.
- Python
- FastAPI
- GPT-4.1
- PostgreSQL
Service
Development of the agent that serves C&N Tecidos customers on WhatsApp. A state machine routes each message to customer service, inventory search, visual creation or transfer to a person.
Problem
Respond with real store context, check products and availability, guide service questions and preserve conversation history without reducing the database to a prompt detail.
Outcome
An agent connected to WhatsApp, inventory and operational memory, with Meta/Evolution integration, persistent conversations and human-service controls.